Legal
Refund policy
Last updated: 11 September 2026
Plans change. Here is when we refund and how to ask.
When we refund
Plans that are not installed and not used; incompatible devices if still unused; upstream fulfillment failure; trip cancellations that pass review. Installed or consumed plans are generally not fully refundable.
How to request
Open a support ticket, attach the order, and explain. We check install and usage. Approved refunds go back to the original payment method in about 5–10 business days.
Fulfillment failure
If payment succeeds but the provider cannot issue a SIM, we mark the order failed and refund per this policy.
Disputes
You can add evidence on the ticket. The provider policy and this page apply together.