Legal
Privacy policy
Last updated: 11 September 2026
This policy explains how HopRoam collects, uses, and protects personal data related to accounts, orders, and support.
What we collect
Account identifiers (login email), order and payment status, contact email, fulfillment data such as ICCID/LPA, and ticket contents. We do not collect ID photos unless a destination legally requires eKYC (those plans are not sold via partner API by default).
How we use it
To sign you in, take payment, fulfill eSIMs, send install details, show usage, process refunds, and improve risk controls. We do not sell your contact details.
Who we share with
Payment institutions and upstream eSIM providers receive only what is needed to complete the order. They process data under their own policies.
Storage and security
Data sits in the platform database behind login or admin access. Card numbers are handled by the payment provider; we do not store full PAN.
Your rights
You can view orders and eSIMs, ask us to correct account data, or request deletion via a ticket. Finance and compliance retention may apply.
Contact
Send privacy requests through support with the subject “Privacy request”.