About HopRoam
Trust center
Travel connectivity involves payments, accounts, and fulfillment data. Here is how we treat security and transparency.
Payments
WeChat Pay, Alipay, and cards are handled by the payment institution. We do not store full card numbers. Sandbox checkout is for demos only.
Accounts
Sign-in uses a one-time code sent to your email. Access tokens expire. Admin actions are written to an audit log.
Fulfillment data
ICCID, LPA, and install codes are shown only to the order owner, and shared with the provider as needed to issue the eSIM.
Providers
Catalog, ordering, and usage go through adapters. We do not run our own SM-DP+ and do not claim certifications we do not hold.
Report an issue
Send security reports via a support ticket with the subject “Security”. Partnerships and compliance go through the business page.