How do I know my phone supports eSIM?
iPhone XS and newer, plus most recent Android flagships. Look for Add eSIM in settings.
Guide
Install and usage help
Installed but no data?
Turn on data roaming and select the new eSIM line. Some plans only activate after you arrive.
Can I get a refund?
Uninstalled orders that meet provider policy can be reviewed through a support ticket.
I lost the QR code. What now?
Sign in and open My eSIMs — QR, LPA, and matching ID stay there. Support can also help via a ticket.
Can I keep my physical SIM?
Yes. Use your home SIM for calls and HopRoam for data. Turn off data roaming on the home SIM to avoid extra charges.
Should I delete the eSIM when the plan ends?
No. It simply stops working. If you switch phones or delete the profile, it usually cannot be installed again.